To ensure we provide the best service to our customers, all your purchases from the store are eligible for exchange and return within 3 days from the date of arrival. All you need to do is:
- Make sure the shipment is intact, in its original condition, and without any damage.
- If the customer wishes to exchange the product without any defect in the product, the customer is responsible for the new shipping costs and return fees.
"Full contents" means that the product must be returned in its original condition with all its accessories 📦, original packaging, and labels, with the necessity of all internal or external packaging components being complete, to ensure the acceptance of the return process.
- If the order has been shipped to the customer and they wish to cancel the order and get a refund, shipping and return fees will be calculated and the remaining amount will be refunded to the customer's account after receiving the shipment from the shipping company within a maximum of 7 business days.
In case the customer refuses to receive the shipment, or if there is an error in the contact information (such as mobile number or email) that led to the return of the shipment, delivery fees will be deducted from the order value. If the customer wishes to reship the order, new delivery fees will be charged.
Bags with hand-drawn designs that were pre-ordered by the customer before the order was placed.
- If the item is defective or does not match the website description, you have the right to exchange it and be compensated with a new item free of charge.
We'd like to clarify that offers and discounts do not include returns or exchanges. So please confirm your order before completing it. We are always happy to serve you and welcome you anytime 🌟
- Orders outside the Kingdom of Saudi Arabia are not eligible for return or exchange.
