Exchange and Return Policy

In our commitment to providing the best service to our customers, all purchases from our store are exchangeable and returnable within 3 days of receipt. All you have to do is:

- Ensure that the shipment is intact, in its original condition, and without any damage.

- Contact us on WhatsApp: +966 509773588

You can also contact us via email:

husin.return@gmail.com

Terms and conditions of exchange and return

- If the customer wants to exchange the product without a defect in the product, the customer is responsible for the new shipping costs and return fees.

- In the event that the order has been shipped to the customer and he wants to cancel the order and get a refund, the shipping and return fees will be calculated and the remaining amount will be returned to the customer’s account after receiving the shipment from the shipping company within a maximum period of 7 working days.

- If the item is defective or does not match the website description, you have the right to exchange it and receive a new item free of charge.

- Orders outside the Kingdom of Saudi Arabia are not subject to return or exchange.

Your experience matters to us... and packaging is the first encounter between us.

We pay attention to the smallest details to deliver a luxurious bag with packaging that preserves it and respects your taste. From the selection of paper and inner protection to the final touches on the box, we work with passion every step. Our goal is for you to open your order and feel like you're receiving a real gift, not just a product.

Women's packaging

What does the packaging include?

Elegant packaging... befitting your femininity
We care about the smallest details because we know that every moment of the shopping experience means a lot to you – even before you see the bag.
Outer packaging for complete protection
We start with a sturdy outer carton that protects the shipment and ensures it arrives completely safe.

Inner box decorated with a feminine touch
Inside the box, you'll find an elegant box decorated with a luxurious bow, carefully designed to reflect the brand's identity and sophistication.
Opening the box alone is a special experience, like opening your own special gift.

Elegant envelope with brand cut
Inside the box, you'll find a soft-touch envelope containing an information card that tells you the brand's story, its mission, and our passion behind each piece.

Travel packaging

What does the packaging include?

We start with a solid outer carton designed to protect your shipment from any damage during delivery, because product safety is our priority.

Inside the box, you'll find an elegant box bearing the brand's identity, with a sophisticated design that reflects your taste and highlights the quality of the product.
Just opening it feels like opening a luxurious gift designed just for you.

Inside the box, you will see the bag inside the Dest Bag and with it we put an elegant envelope containing a card introducing you to the brand - our vision, our story.
Because we believe that every product carries a message, and we want you to know it and live it with us.